Our faucets and showers are crafted from premium materials like Grade A brass and feature high-end ceramic valve cartridges designed for over 500,000 cycles. They undergo rigorous testing to ensure long-lasting durability and performance. We stand by the quality of our faucets and showers with a Lifetime Limited Warranty for homeowners, giving you peace of mind that they are built to last.

Yes! We prioritize sustainability. Our faucets and showers use water-saving aerators and thermostatic or ceramic valves to reduce water consumption without sacrificing performance. Our commitment to eco-friendly practices is central to our design and production process.

Rainly faucets and shower systems are low-maintenance. We recommend regular cleaning with mild soap and water to keep the finish looking new. Avoid using abrasive cleaners, which can damage the finish.

Rainly products come with all the necessary installation components and instructions, making the installation process straightforward. Whether you're a DIY enthusiast or prefer professional installation, our products are designed for ease of use.

If you have any questions, need help with installation, or would like to provide feedback or suggestions, feel free to email us at support@rainly.io

Yes! We have two showroom locations where you can experience our products firsthand:

Rainly Showroom (Opening Soon)
157 South Blvd
San Mateo, CA 94402

HD Kitchen & Bath
2612 Santa Rosa Ave
Santa Rosa, CA 95407

We encourage you to visit these locations to feel and experience the quality and innovation of our products in person.

For more updated information, please take a look at our showrooms.

Absolutely! Our customer support team is here to help you find the perfect Rainly product for your needs. Whether it's for indoor or outdoor use, feel free to reach out to us with your questions.

We process and ship orders within 1-2 business days after your order is confirmed. For more details, check out our Shipping Policy.

After your order is shipped, it typically arrives within 2-5 business days. Please note that transit times may vary depending on the destination and shipping method.

Currently, we only ship within the U.S. mainland. Unfortunately, we do not ship to Alaska, Hawaii, U.S. Territories (like Puerto Rico, Guam, U.S. Virgin Islands), or military bases (APO/FPO/DPO).

Yes! Once your order has shipped, you will receive a tracking number to monitor its progress.

Yes! Rainly offers a Lifetime Limited Warranty on our faucets and shower systems for original homeowners. This warranty ensures that our products are free from leaks and defects in material or craftsmanship during normal use for as long as you own your home. For non-homeowner purchases (commercial, industrial, or business use), the warranty lasts for 5 years from the original purchase date.

We also offer 2-year coverage for batteries, electronic components, and thermostatic valves. Beyond this period, we'll provide replacement parts at factory cost to keep your product in top condition as long as it's still being sold.

Please note that vanities, bathtubs, and sinks are excluded from the warranty. Damages due to installation errors, misuse, or cleaning with abrasive materials are also not covered. If you need to make a claim, you'll need the original sales receipt. For more details, visit our Lifetime Limited Warranty Policy or contact us at support@rainly.io

We offer a 30-day return policy for faucets and shower systems. This means you can request a return within 30 days of receiving your item, provided it is unused, in its original packaging, and includes all tags and documentation. For full details, please see our Refund Policy.

We accept returns for faucets and shower systems only. Vanities, sinks, and bathtubs are non-returnable unless there are product quality issues.

Final sale items, gift cards, custom products, and products like vanities, sinks, and bathtubs are non-returnable unless you received the wrong item or it has quality issues.

Our products are thoughtfully designed in California's Silicon Valley and manufactured with exceptional care in China. This combination allows us to blend innovative technology with precise craftsmanship while maintaining competitive pricing. Every product undergoes rigorous quality control to ensure it meets our exacting standards.

Rainly blends Silicon Valley innovation with premium craftsmanship. Our fixtures feature digital displays, memory settings, and sustainable technology, all wrapped in joyful, modern designs that transform daily routines into delightful rituals.

The ".io" in Rainly represents both water flow (input/output) and our tech-driven approach to design. We are all about making life better, drop by drop, and our philosophy is to "drench in delight" with every use.