Lifetime Limited Warranty

This warranty applies exclusively to Rainly faucets and shower systems. Vanities, bathtubs, and sinks are explicitly excluded from this warranty coverage.

Rainly products have been conscientiously crafted using premium materials and adhere to the highest standards of quality and workmanship.

We extend a Lifetime Limited Warranty to the original consumer purchaser for as long as they own their home ("Warranty Period" for homeowners), assuring that our shower systems and faucets will be free from leaks or drips during normal use. All parts and finishes of our product range are guaranteed to be free from defects in material and craftsmanship. Please note that this does not include normal wear and tear or scratches, which are considered regular occurrences in a product's lifespan. For all non-homeowner purchases (including purchases for commercial, industrial and business purposes), we extend a warranty for a period of 5 years from the original date of purchase ("Warranty Period" for non-homeowners).

In any extraordinary scenario, if one of our shower systems or faucets develops a drip or leak during the Warranty Period, Rainly commits to provide the essential parts FREE OF CHARGE to restore the system to its optimal working condition. However, please note that this does not include batteries, electronic components, and thermostatic valves, which are each covered under a separate 2-year warranty. To request replacement parts, please get in touch with us directly through our dedicated customer service email at support@rainly.io.

The original sales receipt from the original consumer purchaser must accompany all warranty claims. Damages or defects caused by the use of parts other than genuine Rainly parts are not covered under this warranty. This warranty is only applicable to shower systems and faucets purchased after May, 2024, and will be in effect from the purchase date as indicated on the purchaser's receipt.

For our battery and electronic parts, as well as thermostatic valves, the warranty coverage is 2 years. ****Beyond this warranty period, we remain committed to assisting you to keep your product in top working condition. As such, we will provide these specific parts for replacement at factory cost, which is the lowest rate possible, for as long as the product is actively being sold.

Excluded from our warranty are damages attributed to installation errors, misuse, product abuse, or the use of cleaners containing abrasive solvents, alcohol or other organic compounds, whether carried out by a contractor, a service company, or the consumer. Rainly will not be responsible for labor charges or any incidental, consequential or indirect damages, losses or costs relating to the product. This warranty supersedes all other statutory or implied warranties, conditions and guarantees, unless provided for by law.

Legalities regarding the limitations or exclusions of incidental or consequential damages vary from state to state, province to province, and nation to nation, hence the aforementioned conditions may not be applicable depending on your location. This warranty provides you with specific rights, but you may have others which fluctuate according to your location. Upon necessity, Rainly will guide you through the process for making warranty claims.

We truly appreciate your patronage and the trust you have placed in our products. Thank you for being a part of the Rainly family!